The Growing Role of AI in Customer Support Customer support has always been a crucial part of any business, but the way companies handle customer interactions has changed significantly. In 2025, conversational AI plays a much bigger role in providing quick and efficient responses to customers. Businesses are moving away from traditional phone support and […]
The COVID-19 pandemic has brought mental health to the forefront, with over a billion people annually seeking help from therapists and clinicians to address issues like depression, anxiety, and suicidal ideation. This rising demand has pushed healthcare and therapeutic institutions to adopt smarter technologies like artificial intelligence (AI) and machine learning (ML) to enhance patient […]
Artificial intelligence (AI) is profoundly reshaping the way organizations operate today. Its influence spans from enhancing customer experiences to streamlining internal processes, leaving a significant mark across industries. Estimates suggest that by 2030, AI could contribute an astounding $19.9 trillion to the global economy, emphasizing its transformative potential. Naturally, product teams are feeling the effects […]
The holiday season brings a significant surge in demand for customer service, driven by the rise of online shopping. Businesses increasingly turn to artificial intelligence (AI) and automation to bridge the gap in support during these high-pressure periods. With AI-powered tools like chatbots and automated systems, companies can handle demand spikes effectively without compromising performance. […]
Artificial Intelligence (AI) has evolved from a mere buzzword to the driving force behind a transformative wave of digital innovation. As we approach 2025, AI’s integration into business strategies is reshaping industries and paving the way for groundbreaking advancements. From machine learning to natural language processing (NLP), digital transformation is experiencing a seismic shift. Let’s […]
As we close out 2024, the pace of data visualization innovation will continue to accelerate. For B2B businesses, the ability to transform complex data into actionable insights is now a necessity rather than a luxury. Central to this evolution is Artificial Intelligence, which is reshaping dashboards and data visualizations to enable organizations to make faster, […]
The advent of AI-powered adaptive commerce is transforming B2B e-commerce for enterprises across various sectors. Beyond merely enhancing customer insights or product recommendations, AI is now driving a new approach that blends physical and digital realms—often referred to as “phygital.” By integrating AI into physical environments, B2B e-commerce firms are crafting seamless and engaging shopping […]
Danielle, you have an impressive background in both academia and professional services. Could you start by sharing your journey and what led you to your current role at Caseware as VP, Head of Analytics and AI? My journey to my current AI and analytics role at Caseware hasn’t been typical, but it has given me […]
The healthcare sector is undergoing rapid transformation, driven by a deeper understanding of patient needs and the adoption of cutting-edge technologies. At the forefront of this evolution are digital biomarkers and AI/ML, which serve as critical enablers of next-generation healthcare solutions. This paper examines the historical development, impact, and future trajectory of these technologies to […]
The rise of artificial intelligence (AI) has transformed many sectors across the business landscape, reshaping how organizations operate. However, the convenience of AI introduces environmental challenges, such as increased energy consumption and hardware waste. These unintended consequences call for thoughtful strategies from chief information officers (CIOs), who must balance technological advancements with sustainability goals. According […]